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Without Guest Call answering service

It's 8.30 pm, Your guests have just got back from a day out and its 90 degrees inside.

 

The guest repeatedly phones your local contact who isn't answering the call - AT ALL

 

Its an all to familiar situation. Your guest needs help, your miles away and your supposedly trusted local area contact, be it your management company, friend, family member, neighbor or realtor, doesn't answer that call.

 

And what excuse do you get from your local area contact!

 

  • “Its after office hours”

  • “I was having a few drinks and dinner with my friends”

  • “Aren’t I allowed any time off myself”

  • “They could of waited until tomorrow, it wasn't an emergency”

  • “I didn’t hear the phone”

 

Well thats no help to your guest

 

 

A bad or non-existent response to a guests call for help, how ever trivial it may seem to someone else, leads to guest frustration, the feeling of neglect, bad reviews and a failure to rebook or recommend your property to others.

GUEST - CALL
IT'S LIKE 911 FOR GUESTS

The 24/7 Receptionist package is a smart and affordable total communication service that gives your business a professional image whether you’re an individual owner or a big management company. It’s a flexible cost-effective alternative to those owners who don't want or need a management company, as well as a great asset for management companys who don't have the budget to run a fully serviced office.

 

Powerful Call Handling

 

Guest-Call Receptionists are able to access all the answering rules, those rules you set determine how your calls are handled, what is important to you, and deliver the level of service you expect, meaning the receptionist answers all of your calls - correctly- to your specifications.

 

we never use automated "press 1, press 2" equipment to answer your guests call. 


​We hire mature, competent and articulate receptionists who are answering your calls and representing you. They are asked to make decisions regarding how each and every call should be handled. This requires operators with good memories who can multi-task, make good decisions while maintaining a professional demeanor. Our operators strive to meet this standard.

With Guest Call answering service

It's 8.30 pm, Your guests have just got back from a day out and its 90 degrees inside.

 

They phone Guest-call

 

Live Receptionist: "Hello, This is guest call. How may i assist you"

Guest: "Yes, we have just got to the house and the AC isn't working"

LR: "Not a problem sir, can i have you rental house name or address"

G: " Its Tiger Villa"

LR:"Ok sir, i have that address in front of me, are you at 123 Main St"

G: "Yes"

LR: "Just in case we get disconnected or in case the service provider needs to contact you, should we call you back on the house phone or do you have a cell phone you would rather we call you back on, and who should we ask for"

G: "my names John Brown and the house numbers fine"

LR: "Ok John, i'll contact the AC service company and they will contact you directly on the house phone with a time of arrival"

G: "That will be great, thanks for you help"

LR: "Not a Problem John, any further problems please call back day or night, and enjoy the rest of your stay"

 

During the call, the Guest-Call receptionist enters all the information, and has an on screen display of your service providers and answering rules

After the call, the Guest-Call receptionist phones the service provider and relays the information needed for service

When the service call is completed, the service provider will phone Guest-Call, who will close out the call and email the owner.

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